1. Product covered
This policy applies to one-time Answerprint report purchases. The service produces a client-ready, point-in-time report based on public brand inputs, competitor URLs, prompt checks, observed AI answer behavior, and evidence notes.
2. Before report work starts
- If payment was completed but the required intake is never submitted, a refund may be requested before production starts.
- If the buyer submits incomplete or unusable intake and does not respond to follow-up within a reasonable time, the order may be paused until complete information is provided.
- Duplicate charges, obvious checkout errors, or orders placed by mistake should be reported as soon as possible so they can be reviewed before production begins.
3. After production starts
Once prompt design, evidence capture, scoring, or report drafting has started, refunds are not automatic because the work is manual and time-based. For clarity, report production is deemed to have started upon the earlier of: (a) 24 hours after a complete and valid intake submission is received, or (b) the operator sending a confirmation email or work-in-progress notification to the buyer.
- A corrected version may be offered when the report contains a material factual error, missing required section, broken file, or clear off-scope execution issue.
- A partial or full refund may be considered if the delivered report is materially incomplete, not usable as a client-facing analysis, or cannot be corrected within a reasonable time.
- Requests must include the order reference ID, delivery email, client brand, and a clear explanation of the issue.
4. Seven-day review window
Refund or correction requests for a delivered report should be submitted within 7 calendar days after delivery. Requests received after that period may still be reviewed, but remedies are discretionary unless required by applicable law.
5. What is not refundable
- Disagreement with AI answer behavior when the report accurately documents the observed output.
- A lower visibility score than expected.
- AI answer changes that occur after the snapshot date.
- Requests for full SEO strategy, ranking guarantees, content writing, or ongoing monitoring that were outside the purchased scope.
- Buyer-provided information that was inaccurate, incomplete, or changed after production started.
- A report that is not accepted by the buyer's client for reasons unrelated to report accuracy or completeness.
6. Processing approved refunds
Approved refunds are processed through the original payment processor where feasible. Bank, card network, tax, currency conversion, and processor timing may affect when funds appear in the buyer's account.
7. Chargebacks
If you believe a charge is incorrect, contact support first so the order can be reviewed. Chargebacks may pause delivery, revisions, or future orders until the dispute is resolved.